Shipping & Delivery Policy

We aim to provide fast, reliable, and transparent shipping for all orders.

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Processing Time

All orders are processed within 1–2 business days after payment confirmation.

• Orders are not shipped on weekends or holidays
• During peak periods, processing may take slightly longer

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Shipping Time

Estimated delivery times:

• Mexico (standard shipping): 2–5 business days
• Remote areas: 3–7 business days

Delivery times may vary depending on location, customs, and carrier conditions.

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Shipping Fees

• Free shipping may be available on selected products or promotions
• Otherwise, shipping costs will be calculated at checkout

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Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your package at any time using the provided link.

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Failed Delivery & Address Issues

Please ensure your shipping address is accurate.

• We are not responsible for delays or losses caused by incorrect addresses
• Additional fees may apply for re-delivery

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Delays

While we strive to deliver on time, delays may occur due to:

• High demand periods
• Weather conditions
• Logistics or customs issues

We appreciate your patience and understanding.

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Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

• Please contact us within 48 hours of delivery
• Provide photos and order details for faster resolution

We will arrange a replacement or solution as soon as possible.

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Contact

For any shipping-related questions, feel free to contact our support team.